LivePilot ("we", "us", "our") operates the LivePilot AI planning and execution platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Service.
For privacy-related enquiries, contact us at support@live-pilot.com.
When you create an account, we collect your email address and authentication credentials. If you sign in with a third-party provider (e.g. Google), we receive basic profile information from that provider.
To personalise planning, we ask for optional identity information including: your name, country of residence, citizenship, and identity document type. This data is stored in your user profile and used solely to tailor AI-generated plans to your situation.
Documents you upload (such as identity documents, receipts, or forms) are stored in a private, access-controlled storage bucket. They are not publicly accessible. Access requires authentication and is scoped to your user account only. Documents are used to extract relevant information for your planning session.
We collect data about how you use the Service, including goals you submit, plans generated, execution steps completed, and memory/context signals. This data is used to improve the Service and personalise your experience.
Your inputs are processed by OpenAI's API to generate responses. Please review OpenAI's Privacy Policy to understand how they handle data sent to their API.
Your data is stored in Supabase (PostgreSQL) with row-level security (RLS) policies ensuring that each user can only access their own data. Uploaded documents are stored in private cloud storage buckets — not on publicly accessible file servers.
We implement industry-standard security measures including encryption in transit (HTTPS), encrypted storage, and access controls. No system is completely immune to attack; we will notify you promptly in the event of a data breach affecting your personal data.
We do not sell your personal data. We share data only with:
If you are located in the European Economic Area or the UK, you have the following rights under GDPR:
To exercise any of these rights, contact us at support@live-pilot.com. We will respond within 30 days.
We retain your account data for as long as your account is active. You may delete your account at any time, which will result in deletion of your personal data within 30 days, except where retention is required by law.
AI interaction logs may be retained for up to 12 months for service improvement purposes, in anonymised or pseudonymised form.
LivePilot uses only essential session cookies necessary for authentication. We do not use advertising or tracking cookies. Authentication is managed via Supabase SSR session cookies.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in the Service. The "Last updated" date at the top of this page indicates when changes were last made.
For privacy enquiries, to exercise your rights, or to report a data concern, contact us at: support@live-pilot.com